Terms of service

OVERVIEW

Welcome to SweetVille! The terms “we,” “us,” and “our” refer to SweetVille. SweetVille operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). SweetVille is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, as well as any policies referenced herein (these “Terms and Conditions” or “Terms”), describe your rights and obligations when using the Services.

Please read these Terms and Conditions carefully, as they contain important information about your statutory rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting or using our Services, or by interacting with our Services, you agree to these Terms and Conditions and our Privacy Policy [LINK]. If you do not agree to these Terms and Conditions or the Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in the state or province of your residence and that you have given us your permission to allow any of your minor dependents to use the Services on any device you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing products and services offered by us, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for the security of your login information and for all activity on your account. You may not transfer, sell, assign, or license your account to any third party.

SECTION 2 – OUR PRODUCTS

We have made every effort to accurately represent our products and services in our online stores. However, please be aware that the colors or appearance of the products may vary from what you see on your screen, depending on the type of device you are using to access the store, as well as your device's settings and configuration.

We do not warrant that the appearance or quality of the products or services you purchase will meet your expectations or will match the images or representations in our online stores.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of products we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

SEQUENCE 3 – ORDERS

When you place an order, you are making an offer to purchase. SweetVille reserves the right to accept or decline your order at its sole discretion for any reason. Your order is not accepted until SweetVille confirms acceptance. We must receive and process your payment before your order can be accepted. Please review your order carefully before submitting it, as SweetVille may not be able to accommodate cancellation requests after order acceptance. If we do not accept, modify, or cancel an order, we will attempt to notify you via the email address, billing address, and/or phone number provided with the order.

The return or exchange of your purchases is governed solely by the terms of our Return Policy.

You represent and warrant that your purchases are for your personal use or use within your household and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service is the price valid at the time you place your order and is listed in your order confirmation email. Unless explicitly stated otherwise, the prices quoted do not include taxes, shipping costs, handling fees, customs duties, or import taxes.

Prices displayed in our online shops may differ from prices in our physical stores or in online shops and other stores operated by us.

These terms and conditions may differ from those of third-party providers. We may offer promotions in connection with our services from time to time, which may affect pricing and are subject to separate terms and conditions. In the event of any conflict between the terms of a promotion and these terms and conditions, the terms of the promotion shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You agree to promptly update your account information and other details, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use that credit card for the purchase, (iii) any charges you incur will be paid by your credit card company, and (iv) you will pay any charges you incur at the stated prices, including shipping and handling charges and any applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs clearance, or events beyond our control. Once we hand the goods over to the shipping carrier, title and risk of loss transfer to you.

SECTION 6 – INTELLECTUAL PROPERTY

Our services, including but not limited to all trademarks, brands, text, advertisements, images, graphics, product reviews, videos, and audio files, as well as their design, selection, and arrangement, are owned by SweetVille, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.

These Terms permit you to use the services solely for your personal, non-commercial use. Without our prior written consent, you may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, transmit, or create derivative works from any of the materials on the Services. Except as expressly provided herein, nothing in these Terms grants you, or may be construed as granting, any license or other right under any patent, trademark, copyright, or other intellectual property right of SweetVille, Shopify, or any third party. Unauthorized use of the Services may constitute a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by SweetVille.

SweetVille's names, logos, product and service names, designs, and slogans are trademarks of SweetVille or its affiliates or licensors. You may not use these trademarks without SweetVille's prior written consent. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may have access to customer tools offered by third parties as part of the Services. We do not monitor, control, or influence over these tools.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions, and without any endorsement. We shall not be liable for any damages arising out of or related to your use of optional third-party tools.

Your use of any optional tools offered through the website is entirely at your own risk and discretion. You should therefore familiarize yourself with and accept the terms of use of the applicable third-party tools.

We may also offer new features through the Services in the future (including the release of new tools and resources). Such new features will also be considered part of the Services and are subject to these Terms and Conditions.

SECTION 8 – EXTERNAL LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded content).

Third-party features). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you access. If you leave the Services to access such third-party materials or websites, you do so at your own risk.

We are not liable for any harm related to your access to external websites or your purchase or use of any products, services, resources, or content on external websites. Please carefully review the third party's policies and procedures and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the respective third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

SweetVille is powered by Shopify, which allows us to provide the Services to you. However, all sales and purchases you make in our store are made directly with SweetVille. By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and SweetVille, including any injuries, damages, or losses resulting from the purchase of products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or relating to your purchases and transactions with SweetVille.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is governed by our Privacy Policy, and certain personal information may also be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read and understood these privacy statements.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Data that you submit to the Services will be transferred to and shared with Shopify and third-party service providers, who may be located in a country other than your country of residence, to provide you with the Services. For more information about how we, Shopify, and our partners use your personal information, please see our Privacy Policy [LINK].

SECTION 11 – FEEDBACK

When you send, upload, post, email, or otherwise submit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any purpose, including commercial purposes. For example, we may use our rights under this license to operate, provide, evaluate, expand, improve, and promote the Services, as well as to fulfill our obligations and exercise our rights under the Terms of Service.

``` You also represent and warrant that: (i) you own or have all necessary rights to all feedback; (ii) you have disclosed all compensation or incentives received in connection with submitting your feedback; and (iii) your feedback complies with these terms. We are and shall remain under no obligation to (1) treat your feedback as confidential; (2) pay you compensation for your feedback; or (3) respond to your feedback.

We may, but are not obligated to, monitor, edit, or remove feedback that we, in our sole discretion, determine to be unlawful, abusive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms and Conditions.

You agree that your feedback will not infringe any rights of any third party, including but not limited to copyright, trademark, privacy, personality, or other individual or proprietary rights. Furthermore, you agree that your feedback will not contain defamatory or otherwise unlawful, abusive, or obscene statements, or contain computer viruses or other malware that could in any way impair the operation of the services or any related website. You are not permitted to use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of feedback. You bear the full responsibility for the content of your feedback.

We assume no responsibility for any feedback you provide and its accuracy. We accept no responsibility or liability for feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on or in the Services may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time without notice, and to change or update information or cancel orders if any information is inaccurate at any time (including after you have submitted your order).

SECTION 13 – PROHIBITED USES

You may only use the Services for lawful purposes. You may not access or use the Services, directly or indirectly, for the following purposes: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, slander, defame, disparage, intimidate, or damage our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms; (g) to send or cause to be sent any advertising or promotional material, including junk mail, chain letters, spam, or similar unsolicited messages; (h) to impersonate or attempt to impersonate any other person or entity, or (i) to otherwise engage in any conduct that restricts or interferes with the use or enjoyment of the Services by others, or that, in our opinion, could harm or expose SweetVille, Shopify, or the users of the Services to liability.

Furthermore, you agree not to: (a) upload or transmit viruses or other types of malicious code that are used or may be used in any way that affects the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or otherwise exploit any portion of the Services; (c) collect or track the personal information of others; (d) misuse the Services for spamming, phishing, pharming, or pretexting; (e) Use robots, spiders, scraping tools, data gathering and extraction tools, automated devices or processes, AI tools (e.g., agentic AI), or any automated or manual means to access the Services; or (f) interfere with, circumvent, or tamper with the security or authorization features, the Robot Exclusion header, or any other measures we use to restrict access to the Services. We reserve the right to suspend, deactivate, or terminate your account at any time without notice if we determine that you have violated any part of these Terms.

SECTION 14 – AGENTS

14.1 This section (“Agent Terms”) applies if you use, permit, activate, or cause the use of an agent to access, use, or interact with the Services. “Agent” means any software or service that acts autonomously or semi-autonomously on behalf of or at the direction of a natural or legal person and that can be executed on behalf of or using a person’s device without direct supervision.

14.2 No Agent may access, use, or interact with the Services unless they identify themselves at all times and act in strict accordance with the requirements in Section 14.4 below. Furthermore, no Agent is permitted to access, use, or interact with the Services if we have instructed them to cease accessing, using, or interacting with a Service.

14.3 We may restrict, including through technical measures, whether and how an Agent accesses, uses, and interacts with the Services.

14.4 Agents: (i) must indicate in all HTTP/HTTPS requests that the request originates from an agent and disclose the agent's name by including the following in the request's user-agent string: "Agent/[agent name]". (ii) must not