Refund policy
RETURNS
----
Our return policy lasts for 14 days. If your purchase was made more than 14 days ago, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in its original packaging.
Some items are completely non-returnable. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials, or flammable liquids or gases.
In addition, the following items cannot be returned:
* Gift cards
* Downloadable software products
* Some health and personal care products
To complete your return, we require a receipt or proof of purchase.
Please do not send purchased items back to the manufacturer.
In certain situations, only partial refunds are issued (if applicable):
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened.
* Items that are no longer in their original condition, are damaged, or are missing parts for reasons not due to our error.
* Items returned more than 30 days after delivery.
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be credited.
Next, contact your bank. There is often a processing time before a refund is posted to your account.
If you have done all of this and still haven't received your refund, please contact us at contact@sweet-ville.com.
Sale Items (if applicable)
Refunds are only available for regular-priced items; sale items are unfortunately excluded from refunds.
Exchanges (if applicable)
Exchanges are only available for defective or damaged items. If you would like to exchange an item for the same item, email us at contact@sweet-ville.com.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift card for the purchase price upon return of the item. Once we receive your returned item, you will receive a voucher via email.
If the item was not marked as a gift at the time of purchase or sent to the gift-giver, the refund will be issued to the gift-giver, who will be notified of the return.
Shipping
To start a return, please contact us at contact@sweet-ville.com
Returns must be approved before being sent back.
Items sent back without first requesting a return will not be accepted.
You are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
The time it takes for your replacement item to arrive may vary depending on your country of residence.
If you are shipping an item valued over €75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.